FAQs
I would like to change my race distance e.g from 1000 m to 1500 m.
1. Log-in to your RaceRoster account
2. Select the Beach Series event.
3. Click Edit Registration.
4. Go to the Registration Questions section.
5. Select the new race you'd like to participate in for that week.
6. Click Save & Exit.
Important Notes:
- Once you change your race, it becomes your new default race.
- If you plan to switch between different races each week (e.g., 1000 m one week and 1500 m the next), you must log in and update your race selection each week.
- All changes must be made online before 5:00 PM on race day.
Changes cannot be made at the registration desk.
Can I get a refund or transfer my event entry to another event?
As per our Terms & Conditions, refunds and transfers are not available.
If you purchased the Race Roster Enhanced Refund Protection Program with your registration, you may be eligible for a refund. Find more information here and how to request your refund.
How do I edit details in my race registration?
Event registrations can be amended via the Race Roster portal.
See instructions here on how to make changes.
Where can I find my event results?
Results are live ALLLLL DAY! Show your friends around the globe how good you are by letting them follow along live
Can I get a discount for a family? What about a sports team?
Absolutely!
We love to see kids and parents taking part and keeping fit side-by-side over Summer! Send us a message on the contact form and we will fire you back a discount code for you and your family!
Where can I see the event photos?
A selection of photos will always be added to our Facebook page (here)
Do I have to wear a wetsuit? Can I hire a wetsuit?
You do not have to wear a wetsuit for any swim distance. Wetsuits offer warmth and extra buoyancy.
Hiring a wetsuit is a great way to try before you buy.
Book a wetsuit to hire by contacting our hire partner – SwimT3. This way you can pick the wetsuit up before the event, try it on and test it out so there are no surprises. For more information contact SwimT3.
I have a disability or impairment; can I participate in your events?
Yes! We have a great variety of differently-abled athletes taking part! Please feel free to email us at info@oceanswim.co.nz and find out how we can help you get to the start line!
We would love to hear from you.
To contact one of the Beach Series team, please use one of the contact options below.
(Email responses are important, but self-education is important! Make sure you read the FAQ above and if your answer is in there and you email it ANYWAY, you won’t get a response!)