FAQs
Can I get a refund or transfer my event entry to another event?
To be SUPER DOOPER CLEAR, as per our T’s & C’s, we do not offer a refund or postponement. No matter what your circumstances are, we make it fair to all by not moving on this.
We do offer person-to-person transfers which can be done by logging in to my.theeventdudes.co.nz and adding the person who will be receiving your race entry.
Where can I find my event results?
Results are live ALLLLL DAY! Show your friends around the globe how good you are by letting them follow along live
Can I get a discount for a family? What about a sports team?
Absolutely!
We love to see kids and parents taking part and keeping fit side-by-side over Summer! Send us a message on the contact form and we will fire you back a discount code for you and your family!
Where can I see the event photos?
A selection of photos will always be added to our Facebook page (here)
Do I have to wear a wetsuit? Can I hire a wetsuit?
You do not have to wear a wetsuit for any swim distance. Wetsuits offer warmth and extra buoyancy.
Hiring a wetsuit is a great way to try before you decided you want to do another event. If you wish to hire a wetsuit we have many convent locations that you can hire a swimming wetsuit from and also ensure you are being fitted for the correct size.
We may have wetsuits available on the day, but they normally sell out, so best you book one in by contacting the specialists in swimming wetsuits, our hire partner – SwimT3. This way you can pick the wetsuit up before the event, try it on and test it out so there are no surprises. For more information and a list of stores you can hire from click here
Where can I find information about pricing?
Information about pricing can be found on each event page in the pricing timetable.
I have a disability or impairment; can I participate in your events?
Yes! We have a great variety of differently-abled athletes taking part! Please feel free to email us at info@oceanswim.co.nz and find out how we can help you get to the start line!
We would love to hear from you.
To contact one of the Beach Series team, please use one of the contact options below.
(Email responses are important, but self-education is important! Make sure you read the FAQ above and if your answer is in there and you email it ANYWAY, you won’t get a response!)